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1. Visit 
2. New volunteers must create a Keystone ID by selecting "Create Individual Account" and completing basic personal information.  Once you have filled out all requested information, Click
   Finish. 
   • You will receive two emails shortly after completing the request. Use the Keystone
     ID and temporary password to log back into the portal using Individual Login.
   • Once logged in, you will be directed to answer your security questions. After
     successfully answering your security questions, you will be prompted to create a new
     password. After you create a new password, it will automatically log you out again.
3. Return to . Select Access My Clearances.
4. Scroll to the bottom of this page and choose Continue.
5. You will arrive at the Keystone Key login screen.  Enter your login information.
   • For assistance, contact the CWIS Solution Support Center at 1-877-343-0494 for assistance.
     
     
6. Once you are logged into the site, follow the following steps: 
   • Read and agree to the My Child Welfare Account Terms & Conditions. Click Next.
   • Scroll to the bottom and click Continue.
   • Select Create Clearance Application.
   • Scroll to the bottom and Click Begin.
   • Select Volunteer. Click Next.
   • Complete applicant information. You only need to enter required information. Then select Next.
   • Complete current address. At the bottom, please select to have a paper version of the certificate to be sent to your home. Finalize by clicking Next.
   • Complete previous addresses. **Please only indicate your state(s) of previous residence.  Finalize by clicking Next.
   • Add household members: You must list all household members you have lived with since birth. Finalize by clicking Next.
   • Scroll through the application summary. At the bottom, click Next.
   • Provide E-signature. Please certify the application and sign. Finalize by clicking Next
   • Submit application payment: Pay whatever cost may be associated. Finish by clicking Submit.

You will receive an email from noreply@pa.gov within 24 - 72 hours of submitting this application notifying you that your results are ready. Using that email, you can download your certificate as a PDF for your records. Please submit your results to the Office of Human Resources.